👍 Types

Written

- Formal and informal

Verbal

- Formal and informal

Non-Verbal

- Example - Body Language

Types of communication formats

- Tele-communication
- Email
- Incident tickets
- Notifications (system updates)
- Instant messenger
- Forum
- Face to face conversation
- Digital conferencing
- Presentation

Types of communication techniques

- Active listening
- Troubleshooting
- Reading of body language
- Negotiation
- Conflict handling / de-escalation
- Clear/Consise language (based on audience)

Digital examples of Internal communications methods include:

- Email
- Instant messaging
- Project management apps
- Video conferencing software
- Audio notes
- Intranet

Digital examples of External communications methods include:

- Email
- Websites
- Social media
- Live chat
- Chatbots
- Video chat
- Web calling

Factors to consider

- Target audience
- Size of audience
- Level of digital knowledge, literacy and experience of the audience
- Requirements of audience:
⠀- Communication format
⠀- Level of detail